FREQUENTLY ASKED QUESTIONS

Up-to-date availability information is provided on the page of each product. If the desired size or model is not available, you can subscribe to the receipt notification.

Each product has a size chart. We also add recommendations for landing (small size/ fits in size/ oversize). If in doubt, write to us in the chat or on social media, we will help you choose!

We accept payment by Visa/Mastercard/MIR, Сплит, Долями

Yes, we do international shipping. To complete and clarify all the details, just write to our manager in Telegram @xsaistore. He will be happy to tell you everything you need and help you place an order.

If you want to pre—order a product that is currently out of stock, just write to our manager in Telegram @xsaistore. He will tell you how everything works, tell you about the deadlines and save you in the list so that you will be the first to know when the item will appear.

Yes, the exchange is possible without making a refund. To do this, fill out the exchange form and send the goods to the specified address. Upon receipt, the product undergoes a mandatory inspection for compliance with the presentation in the quality control department. If all conditions are met, we will send you the product in the right size.

Yes, you can add products to an already placed order if it has not yet been processed or shipped. Please contact our manager in Telegram @xsaistore as soon as possible. He will check the status of your order and tell you how to make changes.

Yes, you can change the shipping information (address, full name, phone number) if the order has not been sent yet.

The refund is carried out within 10 working days from the moment we receive the product and pass a check for compliance with the presentation in the quality control department. After that, the amount is refunded in the same way as the payment was made.